Refund Policy

Reviewed August 25, 2026

A return may be requested for an item with a fault or for non-defective merchandise. We offer exchanges as another available resolution.

Starting a request

The request window lasts 30 days from delivery. Send the order number, the email used at checkout, and a description of what you need. When an item is damaged, defective, sent in error, or incomplete, photographs or video showing the merchandise and packaging may be requested. A parcel must not be mailed before approval is provided.

Required item condition and covered situations

Eligible goods are limited to new and unused items in their original condition, together with original packaging, tags, and all accompanying accessories. Non-defective reasons can include a changed mind, a personal preference, or an incorrect choice. Coverage also extends to a damaged or defective product, a wrong item, a missing item, or merchandise that is materially misdescribed.

Postal return arrangements

All approved returns are mailed returns. The free return label is already inside the parcel, so there is no cost for the label. A restocking fee is never charged.

Resolution timing

Once a refund is approved, we process it to the same payment method within 10 days. Replacement through an exchange remains subject to stock availability.